Terms of Service
Last updated April 11, 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") constitute a legally binding agreement between you and SolvaPay Inc., a Delaware corporation ("SolvaPay," "we," "us," or "our"). By accessing or using the SolvaPay platform, website at solvapay.com, APIs, dashboards, checkout pages, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Service.
These Terms incorporate by reference the following documents, which form part of this agreement:
- Privacy Policy
- Cookie Policy
- Acceptable Use Policy
- Data Processing Agreement (applicable to Providers)
- Data Deletion Policy
2. Definitions
"Acceptable Use Policy" or "AUP" means the SolvaPay Acceptable Use Policy available at solvapay.com/legal/acceptable-use, as updated from time to time.
"Account" means the account created by a user to access and use the Service.
"Confidential Information" means any non-public information disclosed by one party to the other in connection with the Service, whether in writing, orally, or by inspection, including business plans, technical data, product designs, financial information, and customer data.
"End-User" means an individual or entity that purchases, subscribes to, or otherwise accesses a Provider's products or services through SolvaPay-hosted checkout pages or payment links.
"Intellectual Property Rights" means all patent rights, copyrights, moral rights, trademark rights, trade secret rights, and any other intellectual property rights recognized in any jurisdiction worldwide.
"Payment Service Provider" means the third-party payment processor(s) used by SolvaPay to facilitate payment transactions, as listed on our Sub-Processors page at solvapay.com/legal/sub-processors.
"Platform Fee" means the fees charged by SolvaPay to Providers for use of the Service, as set forth in the Provider's account settings or as otherwise agreed in writing.
"Provider" means a developer, business, or other entity that integrates with the SolvaPay platform to offer products, services, AI agents, APIs, MCP servers, or other digital offerings for purchase by End-Users.
"Provider Content" means any data, text, descriptions, images, code, APIs, agents, or other materials that a Provider uploads, publishes, or makes available through the Service.
"Registry" means the public directory operated by SolvaPay where End-Users and AI agents can discover Providers and their offerings.
"Sandbox Mode" means the testing environment provided by SolvaPay that allows Providers to integrate and test the Service without processing real payment transactions.
"Service" has the meaning given in Section 1.
3. Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under the age of legal majority in your jurisdiction, you must have the consent of a parent or legal guardian to use the Service.
If you are a Provider, you further represent and warrant that you are legally authorized to conduct business and accept payments in the jurisdiction(s) in which you operate.
4. Account Registration
To use certain features of the Service, you must create an Account. When creating an Account, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your Account credentials and for all activities that occur under your Account. You must notify SolvaPay immediately at contact@solvapay.com if you become aware of any unauthorized use of your Account.
SolvaPay reserves the right to suspend or terminate any Account that we reasonably believe contains inaccurate or fraudulent information, or that violates these Terms or the Acceptable Use Policy.
4.1 Third-Party Login Providers
You may create an Account or log in to the Service using third-party authentication providers, including Google and GitHub ("Third-Party Login Providers"). By authenticating via a Third-Party Login Provider, you authorize SolvaPay to access certain information from your third-party account (such as your name, email address, and profile information) as described in our Privacy Policy.
Your use of Third-Party Login Providers is subject to those providers' own terms of service and privacy policies. SolvaPay is not responsible for the practices or availability of any Third-Party Login Provider. You are responsible for maintaining the security of your third-party accounts and for any activity that occurs through your SolvaPay Account as a result of third-party authentication.
5. The Service
SolvaPay provides a payment infrastructure platform that enables Providers to monetize their digital products, services, AI agents, APIs, and MCP servers. The Service includes hosted checkout pages, subscription management, usage-based billing, payment processing facilitation, provider dashboards, and a public Registry for discovery.
SolvaPay is not a party to the underlying transaction between Providers and End-Users. SolvaPay acts as a technology intermediary that facilitates payment processing through third-party Payment Service Providers. SolvaPay does not sell, resell, or distribute any Provider's products or services.
5.1 Sandbox Mode
SolvaPay offers a Sandbox Mode that allows Providers to test integrations without processing live transactions. Sandbox Mode is provided free of charge. No real payments are processed, and no Platform Fees are charged during Sandbox Mode usage.
SOLVAPAY PROVIDES SANDBOX MODE ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS REGARDING ITS AVAILABILITY, FUNCTIONALITY, OR SUITABILITY FOR ANY PURPOSE. SOLVAPAY SHALL HAVE NO LIABILITY WHATSOEVER ARISING FROM OR RELATED TO YOUR USE OF SANDBOX MODE.
5.2 Service Availability
SolvaPay strives to maintain high service availability and invests in infrastructure to deliver a reliable platform. However, the Service is provided on an "as available" basis and SolvaPay does not guarantee uninterrupted, error-free, or continuous access to the Service.
SolvaPay shall not be liable for any loss, damage, or cost arising from service downtime, interruptions, delays, or errors, whether planned (maintenance) or unplanned.
5.3 Modifications to the Service
SolvaPay reserves the right to modify, update, or discontinue any part of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes that may adversely affect your use of the Service. Continued use of the Service after such changes constitutes acceptance of the modified Service. For Providers, if SolvaPay modifies or discontinues a feature of the Service that materially and adversely impacts your use of the Service, you may terminate your Account in accordance with Section 24.
PART A: GENERAL TERMS
*The following terms apply to all users of the Service, including Providers and End-Users.*
6. Privacy and Data Protection
Your use of the Service is subject to our Privacy Policy at solvapay.com/privacy, which describes how we collect, use, store, and share personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
SolvaPay does not directly handle or store raw payment card numbers. All payment card processing is handled by our Payment Service Provider(s), which maintain their own PCI DSS compliance certifications. See our Sub-Processors page at solvapay.com/legal/sub-processors for the current list of payment processing partners.
7. Intellectual Property
7.1 SolvaPay's Intellectual Property
The Service, including its design, features, functionality, documentation, trademarks, logos, and all related Intellectual Property Rights, are and shall remain the exclusive property of SolvaPay or its licensors. Nothing in these Terms grants you any right, title, or interest in the Service or SolvaPay's Intellectual Property Rights, except for the limited right to use the Service in accordance with these Terms.
7.2 Feedback
If you provide SolvaPay with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant SolvaPay a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
8. Confidentiality
Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use it only for the purpose of exercising rights and performing obligations under these Terms. Confidential Information does not include information that is publicly available through no fault of the receiving party, was already known to the receiving party without restriction, was independently developed by the receiving party, or was lawfully received from a third party without restriction.
9. Prohibited Activities; Supported Regions
All users must comply with the Acceptable Use Policy at solvapay.com/legal/acceptable-use. Violation of the AUP constitutes a material breach of these Terms and may result in immediate suspension or termination of your Account. Without limiting the foregoing, the Service is intended for use in the following use cases: SaaS subscriptions, digital downloads, software licenses, online courses, and other purely digital products. The Service may not be used in connection with the following use cases: physical goods or products requiring shipping), human services (custom development, design), marketplaces, and any other prohibited products identified by SolvaPay in applicable documentation or the AUP.
The Service may only be used to conduct transactions in the countries listed below. Any use of the Service to conduct transactions in other countries is prohibited.
United States of America, United Kingdom, Australia, United Arab Emirates, Austria, Belgium, Bulgaria, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Any transactions involving prohibited activities/products or otherwise in violation of these Terms or the AUP will be canceled by SolvaPay.
10. Third-Party Services
The Service may integrate with or contain links to third-party services, including Payment Service Providers. Your use of any third-party service is subject to that third party's own terms and conditions. SolvaPay is not responsible for the availability, accuracy, or content of any third-party service, and does not endorse any third-party service.
11. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SOLVAPAY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. SOLVAPAY MAKES NO WARRANTIES REGARDING THE RELIABILITY, ACCURACY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE SERVICE.
12. Limitation of Liability
12.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOLVAPAY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF SOLVAPAY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLVAPAY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF PLATFORM FEES PAID BY YOU TO SOLVAPAY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IF YOU HAVE NOT PAID ANY PLATFORM FEES TO SOLVAPAY (INCLUDING IF YOU ARE USING SANDBOX MODE ONLY), SOLVAPAY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED FIFTY US DOLLARS (USD $50.00).
12.3 Essential Purpose
THE LIMITATIONS IN THIS SECTION 12 SHALL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
12.4 Limitation Period
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE DATE ON WHICH SUCH CLAIM OR CAUSE OF ACTION AROSE, OR IT SHALL BE FOREVER BARRED. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY. THIS SECTION DOES NOT APPLY WHERE A SHORTER OR LONGER LIMITATION PERIOD IS REQUIRED BY MANDATORY APPLICABLE LAW THAT CANNOT BE WAIVED BY AGREEMENT.
12.5 Sole Remedy
IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH ANY OF THE TERMS, CONDITIONS, RULES, POLICIES, OR GUIDELINES OF SOLVAPAY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE YOUR USE OF THE SERVICE AND, IF APPLICABLE, TERMINATE YOUR ACCOUNT IN ACCORDANCE WITH THESE TERMS.
13. Indemnification
You agree to indemnify, defend, and hold harmless SolvaPay, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to a third-party claim based on: (a) your use of the Service; (b) your violation of these Terms or the AUP; (c) your violation of any applicable law or regulation; or (d) any dispute between you and any third party arising from your use of the Service.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.
15. Dispute Resolution
15.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact SolvaPay at contact@solvapay.com and attempt in good faith to resolve the dispute informally within thirty (30) days.
15.2 Arbitration
Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (ICC). The seat of arbitration shall be Stockholm, Sweden. The language of the arbitration shall be English. The arbitral tribunal shall consist of one (1) arbitrator.
For disputes where the total amount in controversy is less than ten thousand US dollars (USD $10,000), the parties agree to use the ICC's expedited procedure provisions.
15.3 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights or Confidential Information.
15.4 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SOLVAPAY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Deletion Policy, and (where applicable) the Data Processing Agreement, constitute the entire agreement between you and SolvaPay with respect to the Service and supersede all prior or contemporaneous communications and proposals.
16.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
16.3 Waiver
The failure of SolvaPay to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
16.4 Assignment
You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of SolvaPay. SolvaPay may assign these Terms, in whole or in part, without restriction.
16.5 Notices
Notices to SolvaPay should be sent to contact@solvapay.com. SolvaPay may provide notices to you via the email address associated with your Account or through the Service.
16.6 Force Majeure
SolvaPay shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond SolvaPay's reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of governmental authorities, power failures, telecommunications failures, or internet disruptions.
PART B: PROVIDER TERMS
*The following terms apply to Providers in addition to the General Terms above.*
17. Provider Account and Onboarding
17.1 Account Setup
To use the Service as a Provider, you must create a Provider Account and complete any required onboarding steps, which may include identity verification, business verification, and acceptance of additional terms required by our Payment Service Provider(s).
17.2 Payment Service Provider Relationship
As part of the onboarding process, you will be required to agree to the terms of service of our Payment Service Provider(s). SolvaPay facilitates this relationship but is not a party to the agreement between you and the Payment Service Provider. You acknowledge that your ability to receive payments through the Service is subject to the Payment Service Provider's own eligibility requirements, terms, and policies.
17.3 Accuracy of Information
You agree to provide accurate and complete information during onboarding and to keep such information current. Providing false or misleading information constitutes a material breach of these Terms.
17.4 Independent Relationship
The relationship between SolvaPay and each Provider is that of independent parties. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between SolvaPay and any Provider. Providers are not employees, agents, or representatives of SolvaPay and have no authority to bind SolvaPay in any manner. Providers shall not represent or imply any such relationship to any third party, including End-Users.
18. Platform Fees and Payments
18.1 Platform Fees
SolvaPay charges a Platform Fee on transactions processed through the Service. The applicable fee rate is set forth in your Provider Account settings or as otherwise agreed in writing between you and SolvaPay. SolvaPay reserves the right to introduce additional fees (including fixed fees) for new features or services, with reasonable advance notice.
SolvaPay may modify its fee structure upon thirty (30) days' prior written notice. Continued use of the Service after such notice constitutes acceptance of the updated fees. If you do not agree to the updated fees, you may terminate your Account in accordance with Section 24.
Platform Fees are earned by SolvaPay at the time a transaction is processed and are non-refundable, including in the event of a subsequent refund, chargeback, dispute, or cancellation. SolvaPay incurs costs in processing each transaction regardless of the outcome, and Platform Fees compensate SolvaPay for the provision of the Service.
18.2 Payment Processing
All payment transactions are processed through our Payment Service Provider(s). SolvaPay is not a payment processor, money transmitter, or financial institution. Transaction funds are held by the Payment Service Provider in accordance with their terms and applicable law.
18.3 Payouts
Providers may configure payouts as manual or scheduled (e.g., weekly, monthly) through the SolvaPay dashboard. Payouts are subject to the Payment Service Provider's processing times and requirements. SolvaPay does not guarantee specific payout timing and shall not be liable for delays caused by the Payment Service Provider.
18.4 Taxes
You are solely responsible for determining, collecting, remitting, and reporting all taxes applicable to your transactions, including sales tax, VAT, GST, and income tax. SolvaPay does not provide tax advice and is not responsible for your tax compliance obligations.
19. Refunds and Chargebacks
19.1 Refund Responsibility
Providers are solely responsible for their refund policies and for processing refunds to End-Users. Refunds may be initiated through the SolvaPay dashboard. SolvaPay facilitates the refund process but does not bear financial liability for refunds.
Providers must clearly communicate their refund policies to End-Users prior to purchase.
19.2 Chargebacks and Disputes
In the event of a chargeback or payment dispute initiated by an End-User, the Provider bears full financial liability for the chargeback amount and any associated fees imposed by the Payment Service Provider.
SolvaPay may deduct chargeback amounts and associated fees from the Provider's balance or future payouts. Providers agree to cooperate with SolvaPay and the Payment Service Provider in responding to chargeback disputes, including providing relevant documentation and information in a timely manner.
19.3 Excessive Chargebacks
If a Provider's chargeback rate exceeds one percent (1%) of total transactions (or such other threshold as communicated by SolvaPay), SolvaPay may, in its sole discretion, impose additional requirements, withhold payouts, or suspend or terminate the Provider's Account.
20. Reserves and Fund Holds
SolvaPay reserves the right to instruct the Payment Service Provider to delay, hold, or withhold payouts to a Provider under the following circumstances:
(a) Suspected fraud or unauthorized activity — if SolvaPay reasonably suspects that the Provider's Account or transactions involve fraudulent or unauthorized activity;
(b) Excessive chargebacks or disputes — if the Provider's chargeback or dispute rate exceeds acceptable thresholds;
(c) Violation of Terms or AUP — if the Provider is found to be in breach of these Terms or the Acceptable Use Policy;
(d) Regulatory or legal obligation — if required by law, regulation, court order, or governmental authority;
(e) Account under review — during the investigation of any of the foregoing, payouts may be paused pending resolution;
(f) Outstanding amounts owed — if the Provider owes Platform Fees, chargeback costs, or other amounts to SolvaPay, SolvaPay may offset such amounts against the Provider's balance.
SolvaPay will make reasonable efforts to notify the Provider of any fund hold and provide an opportunity to resolve the underlying issue. However, SolvaPay reserves the right to act immediately and without prior notice where urgency requires it, including in cases of active fraud or legal compulsion.
21. Provider Content and Intellectual Property
21.1 Provider Ownership
Providers retain all Intellectual Property Rights in their Provider Content, products, services, AI agents, APIs, and MCP servers. Nothing in these Terms transfers any ownership of Provider Content to SolvaPay.
21.2 License to SolvaPay
By using the Service and configuring public-facing profile data for the Registry, you grant SolvaPay a limited, non-exclusive, royalty-free, worldwide license to display, reproduce, index, distribute, and make available your public profile data (including name, description, service capabilities, pricing information, and other data you designate as public) solely for the purpose of operating, promoting, and improving the Registry and features of the Service, including making such data accessible to search agents and AI systems.
This license:
(a) is limited to publicly configured data only and does not extend to private data, transaction data, or End-User data;
(b) is revocable — if you remove your listing or close your Account, SolvaPay will remove your public profile data from the Registry within a commercially reasonable timeframe;
(c) is granted solely for the purpose of operating and promoting the Registry and discovery features.
21.3 Provider Representations
You represent and warrant that you have all necessary rights and permissions to make your Provider Content available through the Service, and that your Provider Content does not infringe, misappropriate, or violate any third party's Intellectual Property Rights or other rights.
22. Provider Obligations
As a Provider, you agree to:
(a) comply with all applicable laws, regulations, and industry standards in the jurisdictions in which you operate;
(b) comply with the Acceptable Use Policy and the terms and policies of the Payment Service Provider;
(c) accurately describe your products and services and refrain from false or misleading claims;
(d) maintain a clear and accessible refund policy for End-Users;
(e) respond to End-User inquiries and disputes in a timely and professional manner;
(f) promptly notify SolvaPay of any security incident, data breach, or unauthorized access involving End-User data processed through the Service;
(g) not use the Service to facilitate transactions for any products, services, or activities prohibited by the Acceptable Use Policy.
23. Data Processing
Where SolvaPay processes personal data on behalf of a Provider (i.e., End-User data collected through SolvaPay-hosted checkout), such processing shall be governed by the Data Processing Agreement at solvapay.com/legal/dpa. By using the Service as a Provider, you agree to the terms of the DPA.
In this context, the Provider acts as the data controller and SolvaPay acts as the data processor within the meaning of the EU General Data Protection Regulation (GDPR) and equivalent applicable data protection laws.
24. Suspension and Termination (Providers)
24.1 Suspension by SolvaPay
SolvaPay may immediately suspend a Provider's access to the Service, without prior notice, if:
(a) active fraud or illegal activity is detected or reasonably suspected;
(b) the Payment Service Provider requires suspension;
(c) required by law, regulation, or governmental authority;
(d) the Provider poses an imminent risk to the platform, other users, or SolvaPay's reputation.
24.2 Termination by SolvaPay
SolvaPay may terminate a Provider's Account upon fourteen (14) days' written notice if:
(a) the Provider breaches any material term of these Terms or the AUP and fails to cure such breach within the notice period;
(b) the Provider's chargeback or dispute rate exceeds acceptable thresholds on a sustained basis;
(c) the Provider's Account has been inactive for twelve (12) consecutive months.
24.3 Termination by Provider
A Provider may terminate their Account at any time by providing written notice to SolvaPay at contact@solvapay.com or through the SolvaPay dashboard.
24.4 Effect of Termination
Upon termination:
(a) the Provider's access to the Service will be revoked;
(b) the Provider's public Registry listing will be removed;
(c) any remaining balance will be paid out to the Provider, minus any amounts owed to SolvaPay or held under Section 20 (Reserves and Fund Holds);
(d) all outstanding obligations, including pending refund liabilities, chargeback liabilities, and fees owed to SolvaPay, shall survive termination;
(e) data will be retained only as required by applicable law (e.g., bookkeeping and tax record-keeping requirements).
24.5 Appeal
A Provider whose Account has been suspended or terminated may contact SolvaPay at contact@solvapay.com to dispute the action. SolvaPay will review such disputes in good faith and provide a response within a reasonable timeframe.
PART C: END-USER TERMS
*The following terms apply to End-Users in addition to the General Terms above.*
25. End-User Relationship
When you purchase a product or service from a Provider through a SolvaPay-hosted checkout page, you enter into a direct transaction with the Provider. SolvaPay is not the seller, reseller, or distributor of the Provider's products or services. Your purchase is subject to the Provider's own terms of sale, refund policy, and/or support obligations.
SolvaPay's role is limited to facilitating payment processing on behalf of the Provider. SolvaPay does not endorse, guarantee, or assume any responsibility for the quality, safety, legality, or availability of any Provider's products or services.
26. Payments by End-Users
26.1 Payment Processing
When you make a purchase through the Service, your payment is processed by our Payment Service Provider(s). SolvaPay does not directly handle or store your payment card information. Your use of payment services is subject to the Payment Service Provider's terms and privacy policy.
26.2 Pricing and Billing
Pricing for Provider products and services is set by the Provider and displayed at the point of purchase. Recurring charges (subscriptions) will be billed according to the billing cycle displayed at checkout. You are responsible for reviewing pricing and billing terms before completing a purchase.
26.3 Refunds
Refund requests should be directed to the Provider from whom you made the purchase. SolvaPay does not control or determine refund eligibility. If you are unable to resolve a refund request with the Provider, you may contact your payment card issuer to initiate a chargeback in accordance with the card network's rules.
27. End-User Obligations
As an End-User, you agree to:
(a) provide accurate payment and contact information when making a purchase;
(b) not use the Service for any fraudulent, unauthorized, or illegal purpose;
(c) comply with the Acceptable Use Policy;
(d) direct any complaints, support requests, or disputes regarding a Provider's products or services to the Provider in the first instance.
28. Termination (End-Users)
SolvaPay may terminate or suspend an End-User's access to the Service if the End-User violates these Terms or the Acceptable Use Policy. End-Users do not maintain ongoing Accounts with SolvaPay in the same manner as Providers. Any active subscriptions are between the End-User and the relevant Provider, and termination of the End-User's access to SolvaPay does not automatically cancel such subscriptions — the End-User should contact the Provider directly.
29. Contact Information
If you have any questions about these Terms, please contact us at:
SolvaPay Inc.
Registered Agent: 8 The Green Ste R, Dover, DE 19901, USA
Business Address: Grev Turegatan 10B, 114 46 Stockholm, Sweden
SolvaPay AB (Org. Nr. 559378-3672)
Grev Turegatan 10B, 114 46 Stockholm, Sweden
Email: contact@solvapay.com
Data Protection Officer: dpo@solvapay.com